6 Best IT Support & Help Desk Courses Free Courses …
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1. Google IT Support Professional Certificate (Coursera) Available exclusively on Coursera, this Google certification will help students learn fundamental concepts of IT support like networking, operating systems, system administration, troubleshooting and customer service, IT automation and network security. 2. Google IT Automation with Python Professional Certificate. Google IT Automation with Python is a 6-course certification program offered by Google on Coursera. 3. Free IT Help Desk Training and Tutorials (LinkedIn Learning) Learn to address help-desk requests and run an IT help desk from. This IT help desk course will help you perform IT support, and solve problems promptly. 4. Technical Support Fundamental (Coursera) In this program, you will prepare for the role of an entry-level IT Support Specialist. Get introduced to the world of information technology and learn about the various components such as computer hardware, the Internet, computer software, troubleshooting, and customer service. 5. IT Help Desk Course for Professionals (Udemy) This course has been created by Paul Hill and Omar Dabbas. Paul has over 9 years of experience in the IT industry, and actively works with the Federal Agencies in the United States for their network requirements. 6. IT Helpdesk Course : Start and Run a Successful IT Support Company (Udemy) Jonathan Edwards has worked in IT and technology since he was 17 years old!
ALL You Need To Know To Become An IT Help Desk Free IT
Fire-fighting IT ticketing system online course ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and …
SupportListens 6 Best Help Desk Courses, Classes and Tutorials Online. Courses Details: How to start as help desk support?Listens to all the stakeholders of the company and asks for their opinion in order …
Contactthe ITS Help Desk. Help Desk staff provide support via phone, email, live chat, and walk-in. Phone: 319-384-HELP (4357) Email: firstname.lastname@example.org. Online chat: Help Desk Online Chat. Winter Break Hours:
What are the duties of a help desk??
There are some essential skills that everyone in a help desk support role should have:
General awareness of computer systems, PC repair, and network management
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Ability deploy, configure, and support operating systems on desktop and mobile
Understanding and appreciation for information security within systems and user devices.