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    What is the objective for an IT Help Desk?

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    6 Best IT Support & Help Desk Courses Free Courses …


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    1. Google IT Support Professional Certificate (Coursera) Available exclusively on Coursera, this Google certification will help students learn fundamental concepts of IT support like networking, operating systems, system administration, troubleshooting and customer service, IT automation and network security.
    2. Google IT Automation with Python Professional Certificate. Google IT Automation with Python is a 6-course certification program offered by Google on Coursera.
    3. Free IT Help Desk Training and Tutorials (LinkedIn Learning) Learn to address help-desk requests and run an IT help desk from. This IT help desk course will help you perform IT support, and solve problems promptly.
    4. Technical Support Fundamental (Coursera) In this program, you will prepare for the role of an entry-level IT Support Specialist. Get introduced to the world of information technology and learn about the various components such as computer hardware, the Internet, computer software, troubleshooting, and customer service.
    5. IT Help Desk Course for Professionals (Udemy) This course has been created by Paul Hill and Omar Dabbas. Paul has over 9 years of experience in the IT industry, and actively works with the Federal Agencies in the United States for their network requirements.
    6. IT Helpdesk Course : Start and Run a Successful IT Support Company (Udemy) Jonathan Edwards has worked in IT and technology since he was 17 years old!

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    ALL You Need To Know To Become An IT Help Desk Free IT

    Turning Life time access 88 lessons 5 hours, 48 minutes Beginner IT ticketing system online course ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great …

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    Learn IT Support With Online Courses, Classes, & Lessons

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    LinkedIn LinkedIn offers free IT courses designed to provide a starting point to newbies, such as responding to common help-desk queries, performing IT or desktop support, and solving …

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    Help Desk Online Training Courses

    SupportListens 6 Best Help Desk Courses, Classes and Tutorials Online. Courses Details: How to start as help desk support?Listens to all the stakeholders of the company and asks for their opinion in order …

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    6 Best Help Desk Courses, Classes And Tutorials Online

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    Best IT Support Courses & Certifications [2022] Coursera

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    Frequently Asked Questions

    What is the objective for an IT Help Desk??

    Objective of IT HelpDesk

    • Raise all kind of IT and ERP related issues directly in the system ( by generating a ticket or just sending a email
    • All tickets will be forwarded automatically to the related support/IT personnel immediately
    • Once the issue is resolved, users will get an email notification that their issue has been solved

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    How to manage the IT Help Desk??

    IT Help Desk Management Tips

    1. Create a Clear SLAs. You must have a clear Service Level Agreement (SLA) with your customers (both internal and external).
    2. Train Help Desk Agents. ITIL defines HDI as the industry standard for help desk training. ...
    3. Set-Up Proper Processes for your Service Desk Management System. ...
    4. Configure Self-Service Portals for 24/7 IT Support. ...
    5. Get Full Transparency. ...

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    How to contact the its help desk??

    Contact the ITS Help Desk. Help Desk staff provide support via phone, email, live chat, and walk-in. Phone: 319-384-HELP (4357) Email: Online chat: Help Desk Online Chat. Winter Break Hours:

    What are the duties of a help desk??

    There are some essential skills that everyone in a help desk support role should have:

    • General awareness of computer systems, PC repair, and network management
    • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
    • Ability deploy, configure, and support operating systems on desktop and mobile
    • Understanding and appreciation for information security within systems and user devices.

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